Chatbots for hotels and resorts

Our custom chatbots and chat marketing strategies make it easy for hotels and resorts to drive direct bookings and provide virtual concierge assistance on popular messaging channels like Messenger, Instagram and WhatsApp.

How hotels are using chatbots for marketing and support

Segment your audience

Leverage the data gathered during your conversations, such as key demographics, room preferences, personal interests and customer intent to create customer profiles and segment customers like never before.

Powerful advertising capabilities

Take advantage of Facebook's powerful advertising capabilities to get your bot in front of people who are interested in staying at your hotel or resort. Create entry points from Messenger, WhatsApp and Instagram ads directly to your bot.

Tips and information

Do you always answer the same questions? Incorporate a knowledge base AI agent into your chat experience that is able to instantly answer frequently asked questions, retrieve hotel information, process reservations and more.

Automated integrations

Powerful integrations with popular hotel CRMs and reservation systems will allow your team to fully automate your marketing and workflows, including real-time room information and TripAdvisor review management

Marketing Automation

Automated follow-up messages can be created for a number of scenarios, including feedback requests and re-engaging leads such as people who have shown interest in booking a room.

Recommendations

Capture key travel information and make individual recommendations based on user interests and preferences. Enable travelers to experience cities through local reviews and recommendations.

Message automation is critical for hotels and resorts.
Social messaging chatbots make it easy to return to previously discussed data because the conversation history remains consistent. The user will be able to return to the conversation and save all important information.

Popular Bot Channels for Hotels
and Hospitality

Messenger Bot for Hotels and Hospitality

Facebook Messenger is popular among all travel groups. It is one of the largest messaging platforms in the world and its powerful ad targeting capabilities are ideal for hoteliers.

WhatsApp Bot for hotels and hospitality

Hotel and resort businesses can create a WhatsApp bot to provide one-on-one support at scale. With over 2 billion monthly active users, it is the largest messaging platform in the world.

Instagram DM Automation

Over 400 million monthly active users use the direct message feature on Instagram. The vast majority of inbound messages are pre-purchased, so hotels and resorts that use Instagram messages will have a marketing advantage.

Website Bot - for your Websjat

Convert interested site visitors into customers. Inform them about services, menu, offers, promotions. Recommend specific packages with special prices. Respond to customers to the most frequently asked questions.

Automate communication with your customers quickly and easily

Ana M.

We have designed communication channels for you, through which you communicate extensively with your loyal followers and customers. It's time to return the trust shown to them, with quick information that your clients absolutely deserve!